We strive to provide our customers with prompt and reliable delivery services. Below is a detailed outline of our delivery policy to ensure you have a clear understanding of our processes and what to expect:
Standard Delivery Time
- Delivery Timeframe: Our standard delivery timeframe is 1-3 working days from the date of order confirmation.
- Working Days: Working days are defined as Monday through Friday, excluding weekends and public holidays.
Extended Delivery Time
- Peak Periods & High Demand: During peak periods, such as holidays, sales events, or other times of high demand, delivery times may extend to up to 5 working days.
- Public Holidays: Orders placed on or around public holidays may experience delays due to the non-operational days.
Order Processing
- Order Confirmation: Once your order is confirmed, it will be processed and dispatched as quickly as possible.
- Cut-off Time: Orders placed after 2 PM will be processed the next working day.
Delivery Exceptions
- Remote Areas: Deliveries to remote or rural areas may take longer than the standard delivery timeframe.
- Adverse Weather Conditions: Unforeseen circumstances such as severe weather conditions can also cause delays.
- Incomplete Information: Providing incomplete or incorrect delivery information can result in delays. Please ensure all details are accurate when placing your order.
Tracking Your Order
- Tracking Number: A tracking number will be provided once your order has been dispatched. You can use this number to track the status of your delivery.
- Customer Support: If you have any questions or concerns about your delivery, please contact our customer support team, who will be happy to assist you.
Delivery Charges
- Standard Delivery: Our standard delivery charges apply to all orders unless otherwise specified during promotions or special events.
- Free Delivery: Occasionally, we offer free delivery on certain orders or during promotional periods. Please refer to the specific promotion terms for eligibility.
Non-Delivery
- Missed Deliveries: If you are not available to receive your delivery, the courier will leave a notification with instructions on how to rearrange delivery or collect your package.
- Lost Packages: In the unlikely event that your package is lost, please contact our customer support team within 7 days of the expected delivery date.
Return & Refund Policy
- Returns: If you need to return an item, please refer to our return policy for detailed instructions.
- Refunds: Refunds for returned items will be processed once we have received and inspected the item. Please allow up to 10 working days for the refund to be processed.
Thank you for choosing our services. We appreciate your business and are committed to delivering your order as quickly and efficiently as possible. For any further inquiries, please do not hesitate to contact our customer support team.